Terms and Conditions for TSG Merchant Processing
Effective Date: November 23, 2025
Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the website at www.tsgpay.ai (the “Site”) and the merchant processing services provided by TSG Merchant Processing (a division of TSG POS Inc., hereinafter “TSG,” “we,” “us,” or “our”). By accessing the Site, using our services, or otherwise interacting with us, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access the Site or use our services.
These Terms apply to all users, including merchants, customers, and visitors. We may update these Terms from time to time. Changes will be posted on the Site with the updated effective date. Your continued use of the Site or services after such changes constitutes your acceptance of the revised Terms.
Description of Services
TSG Merchant Processing provides payment processing solutions for merchants, including credit card processing, ACH transfers, point-of-sale (POS) integration, and related financial services. Our services are designed to facilitate secure and efficient transactions for businesses. Access to certain services may require approval of a merchant account application and compliance with applicable laws and regulations.
Our parent company, TSG POS Inc., offers complementary POS systems and hardware solutions, which may integrate with our merchant processing services. For more information on POS products, visit www.tsgpos.com.
User Accounts and Eligibility
To use our services, you may need to create an account. You must provide accurate, complete, and current information during registration and keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You must be at least 18 years old and legally capable of entering into contracts to use our services. By using our services, you represent that you meet these eligibility requirements and that your use complies with all applicable laws.
Fees and Payments
Our services may involve fees, including transaction fees, setup fees, and monthly charges, as outlined in your merchant agreement or on the Site. Fees are subject to change with notice. You agree to pay all applicable fees promptly.
Payments processed through our services are handled via secure gateways. You authorize us to charge your designated payment method for any fees owed. In the event of disputes or chargebacks, you agree to cooperate with investigations and reimburse us for any losses incurred.
Prohibited Activities
You agree not to use our Site or services for any unlawful, fraudulent, or prohibited purposes, including but not limited to:
We reserve the right to monitor activities and terminate access for violations.
Intellectual Property
The Site, services, and all content (including logos, software, and materials) are owned by TSG or its licensors and protected by intellectual property laws. You are granted a limited, non-exclusive license to use the services for your business purposes only. You may not copy, modify, distribute, or reverse-engineer any part of our services without prior written consent.
Security and Compliance
We implement industry-standard security measures to protect transactions and data. You are responsible for maintaining the security of your systems and complying with PCI DSS standards for payment processing. We are not liable for breaches caused by your negligence.
Our services comply with relevant financial regulations. You agree to provide necessary documentation for verification and to adhere to anti-money laundering (AML) and know-your-customer (KYC) requirements.
Disclaimers and Limitations of Liability
Our services are provided “as is” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose. We do not guarantee uninterrupted, error-free, or secure access.
To the fullest extent permitted by law, TSG, its affiliates, and agents shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the Site or services, even if advised of the possibility. Our total liability shall not exceed the fees paid by you in the preceding 12 months.
Indemnification
You agree to indemnify, defend, and hold harmless TSG, its parent company (TSG POS Inc.), officers, directors, employees, and agents from any claims, losses, or damages arising from your violation of these Terms, misuse of services, or infringement of third-party rights.
Termination
We may terminate or suspend your access to the Site or services at any time, with or without cause, including for violations of these Terms. Upon termination, your rights to use the services cease, and you must pay any outstanding fees.
You may terminate your account by contacting us, subject to any contractual obligations.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Tennessee, USA, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts located in Nashville, Tennessee.
We encourage informal resolution of disputes. If unresolved, disputes may be subject to binding arbitration at our discretion.
Force Majeure
We shall not be liable for delays or failures due to events beyond our control, such as natural disasters, wars, or pandemics.
Miscellaneous
These Terms constitute the entire agreement between you and TSG. If any provision is deemed invalid, the remainder shall remain in effect. No waiver of any term shall be deemed a further or continuing waiver.
Contact Us
For questions about these Terms, contact us at:
TSG Merchant Processing
c/o TSG POS Inc.
Nashville, TN, USA
Phone: 1 (865) 674-9670
Email: Support@tsgpos.com
Copyright © 2025 TSG Merchant services - All Rights Reserved.
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