Privacy Policy

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Privacy Policy for TSG Merchant Processing

Effective Date: November 23, 2025

Commitment to Privacy

At TSG Merchant Processing (a division of TSG POS Inc., hereinafter “TSG,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.tsgpay.ai (the “Site”), use our merchant processing services, or otherwise interact with us. By accessing or using the Site or our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or our services.

This Privacy Policy applies to the information we collect about you, including Personally Identifiable Information (“PII”). Certain services or sections of the Site may have additional terms or privacy notices, which you must review and agree to before using those features.

Collection and Use of Your Personal Information

We collect information to provide and improve our merchant processing services, respond to your requests, and enhance your experience.

Personal Data We Collect

Information We Collect Automatically

When you visit the Site, we automatically collect certain information, such as:

• Device type, browser type, IP address, and operating system.
• Usage data, including pages viewed, time spent on the Site, and referring/exit pages.

This helps us analyze trends and improve the Site.

Information You Provide to Us

We collect PII you voluntarily provide, such as when you:

• Sign up for services, submit inquiries, or process payments.
• Fill out forms, apply for merchant accounts, or contact support.

This may include:

• Name, business name, and job title.
• Contact information (email address, phone number, mailing address).
• Payment and financial details (e.g., bank account information, credit card details for processing).
• Other information you provide in surveys, feedback, or communications.

Information from Third Parties

We may receive information from partners, payment processors, or other third parties involved in merchant services, such as transaction data or verification details. This Privacy Policy does not cover third-party practices; please review their policies.

How Long We Keep Your Information

We retain your information only as long as necessary for the purposes outlined in this Policy, business continuity, legal compliance, or as required by law (e.g., for tax or auditing purposes).

How We Use the Information We Collect

Aggregated Information

We may aggregate data for analytics, such as site usage statistics. Aggregated data is anonymized and does not identify individuals.

Personally Identifiable Information

We use your PII to:

• Process merchant applications and payments.
• Provide customer support and respond to inquiries.
• Communicate about services, updates, or promotions.
• Prevent fraud and ensure security.
• Comply with legal obligations.
• Improve our services and personalize your experience.

By providing PII, you consent to these uses. You may opt out of marketing communications at any time.

Email Communications

We use your email for service-related notifications and may send promotional emails. You can opt out via the unsubscribe link or by contacting us.

Cookies and Similar Technologies

We use cookies to remember preferences, track usage, and enhance functionality. You can manage cookies through your browser settings, but this may limit Site features.

Child Privacy

Our services are not intended for children under 16. We do not knowingly collect information from minors. If we learn we have collected such data, we will delete it.

Restrictions on Disclosing Information to Third Parties

We do not sell or rent your PII. We may share information as follows:

Aggregated Information

Shared without restriction for research or analytics.

Personally Identifiable Information

Shared with:

• Affiliates and parent company (TSG POS Inc.).
• Service providers (e.g., payment gateways, fraud detection services) under confidentiality agreements.
• Legal authorities if required by law, subpoena, or to protect rights/safety.
• In connection with business transfers (e.g., mergers).

We ensure third parties handle data securely.

Security Procedures to Protect Information

We use industry-standard security measures, including encryption, firewalls, and access controls, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. Report any suspected breaches to us immediately.

Links to External Sites

The Site may link to third-party sites. We are not responsible for their privacy practices. Review their policies.

Your Rights

Depending on your location (e.g., under GDPR for EEA residents or CCPA for California residents), you may have rights to:

• Access, correct, or delete your data.
• Object to or restrict processing.
• Withdraw consent.
• Data portability.

To exercise these rights, contact us. We may verify your identity before responding.

Terms of Use, Notices, Changes to Our Privacy Policy

We may update this Privacy Policy. Changes will be posted on the Site with the updated effective date. Continued use constitutes acceptance.

Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

TSG Merchant Processing
c/o TSG POS Inc.
Nashville, TN, USA

Phone: 1 (865) 674-9670
Email: Support@tsgpos.com